Commerce for Wholesalers and Distributors
Propeller digitizes all sales channels. Online and offline orders are processed and supported from one platform. Convenient for your customer, but also for your organization. From now on you have an overview from start to finish and one funnel for all quotations and orders.
Propeller offers solutions for all sales processes of a wholesaler:
- The online wholesaler
- The wholesaler for (spare) parts for machines & devices
- The offline wholesaler (your inside sales)
Your customers want to choose how to buy, are you ready for them?
As purchasing goes omnichannel, sales models will go hybrid. McKinsey
Customers of wholesalers increasingly want to be able to choose how they order products from you and receive information. They often want to be able to place simple orders online and not depend on opening hours. When they want to place more complex questions or orders, they want personal contact.
Research by McKinsey, among others, shows that B2B customers want to continue to use all channels. Sometimes that is e-commerce, other times by telephone or by mail (remote) and other times they want to receive a visit from your account manager.
Despite the enormous growth in online sales, offline sales will remain the #1 business driver. Certainly, with large and complex orders, there will always be a need for human contact and personal advice. So why focus all your arrows on just the e-commerce channel? Yet that is what you often see happening now…
With Propeller, we facilitate all these channels and merge the processes into one consistent experience for your customers and one clear funnel for your organization.
The benefits for you and your customers
- High customer satisfaction
- Less administration and less chance of errors, so higher margin
- More turnover, because your sales team has more time for high value sales and service.
Create quotes
With Propeller, you have all the tools available in one platform to prepare quotes quickly, easily, and accurately. Because we link with your ERP and CRM systems, you have digital access to all relevant data. Think of products, stocks, and customer-specific prices.
Simply click your quote together. Give a discount where necessary and let your customer approve or order via the portal. After that, the purchasing and sales process is completed digitally.
Simple, fast, less error-prone, and automatic cross- and upsell.
Digitize your (after) sales organization
Simple orders and low-end services are often done online, but for larger, complex orders and advice, contact with sales is often desirable. Propeller supports both with digital tooling:
- The integrated quote editor; With Propeller, your sales and services team has the tooling to quickly compile accurate quotes.
- Cross and upsell; The quote editor gives you suggestions for upsell products that match the products in your quote. You can add this as an option to your quote.
- Zero-touch ordering; Wanneer je klant de offerte heeft geaccordeerd, wordt deze automatisch doorgezet naar je leveranciers en/of eigen magazijn. Natuurlijk wordt de order ook automatisch verwerkt in je ERP.
- Guided selling; Wanneer jouw klant niet helemaal zeker is van een online aankoop, kan je hem als accountmanager begeleiden in het proces. Met onze digital tooling wordt het salesproces optimaal afgestemd – online, offline of hybride.
- Digital self-service portals; Customers handle simple orders and low-end services themselves in their personal self-service portal. This creates time and space for the sales organization for high value services.
Spare parts for machines and equipment
Often manufacturers do not supply a digital catalog of devices or machines, including all spare parts, from which it is easy to order. This makes ordering (spare) parts a complicated process, with a high chance of incorrect orders.
Propeller has the solution for this: the Visual Navigator Spare Parts;
- PDF drawings and material lists from the manufacturer are automatically read in and digitized. The engineering drawings can then be used as navigation to identify the correct part.
- By selecting the item number in the digital drawing with your mouse, additional information is displayed. The parts can be placed directly in the shopping cart.
- Customers can easily find all their purchased devices and machines with all (spare) parts in their own portal.
The Propeller Platform is the heart of your ecosystem
In addition to our Commerce platform and embedded solutions (such as CPQ and Visual Navigator), Propeller is the cement layer between ERP, CRM, suppliers and your customers.
Van Vliet Duurzaam Hout
B2B Features
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, campaign management, customer intelligence, pricing, ordermanagement, and quotation for B2B organizations. No plugins or add-ons.
ERP integration
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Customer specific pricing
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
OCI Roundtrips
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Customer specific agreements
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Digital self-service portals
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Localization
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Payment providers
Use the payment providers that fit your needs and the needs of your customers.
Analyze Products
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.
