Spare Parts - Digital Growth Model

Spare parts

• With smart filters, parts can be easily selected
• If the EAN, OEM, or unique part name is known, products can be searched directly using the intelligent search bar
• ERP integration enables the retrieval of customer data, customer-specific pricing and inventory details
• In addition to placing orders digitally, customers can also request, process and approve quotes digitally

Installed base &  machine

• After logging in, customers can view the installed base of all their machines (see image)
• For each machine, the corresponding parts are displayed
• The correct parts are always shown with customer-specific pricing and inventory levels
• f parts are customized, the price is shown as “price on request”
• This setup is ideal for service teams replacing parts on-site at customer locations
• Features include filtering, search, ERP integration, installed base management and digital order & quote flows (see spare parts slide)

Exploded views

• Technical drawings (PDF, etc.) converted into exploded views
• Interactive hotspots linked to the correct parts
• Hotspots always ensure the correct parts are selected
• Additional information can be added to hotspots, such as:
  – Installation guides
  – Videos
  – Warranty/safety reports
• Includes filtering, search, ERP integration, installed base, digital order & quote flows and installed base (see slide installed base & machine)

3D visualization

• Integration of the PLM application with the commerce platform
• 3D CAD visualizations are displayed in the webshop
• Machines can be viewed from different angles and parts can be selected
• Includes ffiltering, search, ERP integration, installed base, digital order & quote flows, installed base and exploded views (see slide “exploded views”)

Predictive Maintenance

• Automatic spare part prediction via IoT data. The portal alerts the customer when a specific part needs replacement
• Automatic restocking. The platform offers a subscription model or automatic ordering option, e.g., a customer receives the required wear parts monthly
• Data-driven purchasing advice. The portal generates a tailored purchasing advice report that can be directly converted into an order
• Includes filtering, search, ERP integration, installed base, digital order & quote flows, installed base, exploded views and 3D visualization (see slide “3D visualization”)

AI-driven

• Smart inventory optimization. The platform can adjust inventory in real-time and dynamically suggest alternatives or backorder options
• Chatbots & virtual assistants. AI chatbots can support customers 24/7 in finding the right spare parts or answering technical questions
• Visual AI for part recognition. AI can analyze images of parts, identify them instantly, and check inventory
• ncludes filtering, search, ERP integration, installed base, digital order & quote flows, installed base, exploded views, 3D visualization, and predictive maintenance (see slide “predictive maintenance”)