"With Propeller we found a platform that delivers 95% of our requirements as standard and a partner that has extensive experience with complexity." Marcus van Es E-commerce Manager
The Kaak Group consists of ten companies with highly qualified experts. We have been providing innovative, reliable, and high-quality products and services to industrial bakeries for over a century
Industrial Food production
Kaak Group wanted to provide even better service to their global customer base. Ordering wrong spare parts should be a thing from the past. Furthermore, the customers should be able to submit and manage service tickets in the same portal. A one-stop shop for all service-related actions. And of course integrate with the ERP.
In each specific customer portal, each customer has an overview of their production lines. They can drill down from a company overview to each separate part. This prevents wrong parts are ordered. By integrating with the MS Dynamics ERP all data is up to date. The portal is continuously being upgraded to serve customers even better.
Kaak customers order spare parts themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – has now been digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. The service of Kaak Group is now not only more productive but also more effective.
When a customer orders spare parts, possibly with the help of their sales team, they are processed in a fully digitized manner.
Not only administrative actions have been reduced to zero. The number of incorrect orders has also decreased significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Customers of Kaak Group have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because their customers know how to find their way blindly, the service department is free to work on real customer challenges.
Provide a positive and personal website experience by showing different catalogs depending on the customer groups. Personalize your catalogs for each specific company or business unit.
Avoid presenting your customers with wrong information. With rules & actions you have a scalable automated solution to get it always right.
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems