Accelerate your Sales
With Propeller you provide your customers with a sales portal for production units and/or spare parts, where you can also offer all your other services.
Outperform your competitor with aftermarket sales and service
Aftermarket services form a stable backbone for industrial machinery manufacturers. The (successful) initial sale of the apparatus is under increasing pressure due to:
- Cyclical fluctuations
- The ever-changing requirements of customers
- Pressure on prices due to increasing competition
- The increasing maturity of the market
So, it is important for the continuity of a business to generate a large, stable undercurrent of income with existing customers. With a carefully designed customer experience portal and marketing automation, you can increase customer satisfaction and work more efficiently.
Sales accelerated Commerce
Data-driven selling
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
- Customers place online orders themselves
- Large quotations are handled digitally together with sales reps
- And for complex orders, the built-in configurator is used
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
Zero-touch Ordering
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
- No more administrative actions required for sales and purchasing processes
- Links with all surrounding systems (ERP, CRM, Services Tickets, Engineer Planning)
- Automated purchasing from own stock and/or from distributors
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Customer self-service portals
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
- They can easily (re) order, make favorites lists, or place orders via OCI
- But also tap to view invoices, contracts, and printer usage
- And log service tickets, register returns, or schedule a service engineer
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
Kaak Group: After Sales Services excellence
B2B Features
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, customer intelligence, and CMS for B2B organizations. No plugins or add-ons.
ERP integration
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Customer specific pricing
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
OCI Roundtrips
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Customer specific agreements
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Digital self-service portals
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Localization
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Payment providers
Use the payment providers that fit your needs and the needs of your customers.
Analyze Products
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.
We gladly participate in projects that add value to propeller
Not just for back-end applications but for customer experience solutions as well. Discover how your webshop could integrate with other systems like market places, ERP, PSP’s, Chatbots.
