With Propeller you provide your customers with a sales portal for production units and/or spare parts, where you can also offer all your other services.
Aftermarket services form a stable backbone for industrial machinery manufacturers. The (successful) initial sale of the apparatus is under increasing pressure due to:
So, it is important for the continuity of a business to generate a large, stable undercurrent of income with existing customers. With a carefully designed customer experience portal and marketing automation, you can increase customer satisfaction and work more efficiently.
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, customer intelligence, and CMS for B2B organizations. No plugins or add-ons.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Use the payment providers that fit your needs and the needs of your customers.
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.
Not just for back-end applications but for customer experience solutions as well. Discover how your webshop could integrate with other systems like market places, ERP, PSP’s, Chatbots.